Giving and Receiving Feedback: Internal MLCHC Training
Remote
Thursday, August 03, 2023
9:00 AM - 1:10 PM
iCalendar
Eastern Standard Time
Date: March 30, 2023
Time: 9:00am-1:10pm
Location: Via Zoom (Once you register for this training via Higher Logic, you will receive the Zoom information from the training facilitator closer to the training date).
Training Facilitator: SkillPath
About the Training:
Communicating with Different Personality Types
One of the most important skills you can learn is how to give and receive feedback effectively. A large part of coaching is giving feedback to someone so they clearly understand how well they’re doing or where they need improvement. You want to reinforce positive behaviors and correct ineffective ones. In this course, you will learn the skills and strategies necessary to improve your coaching relationships, your feedback and employee performance.
Employee Learning and Personality Styles and the Art of Engagement:
- Adapt to employees’ differing learning and personality styles
- Indicate the single most powerful tool that coaches can use
- Demonstrate the use of insightful questions to keep employees engaged
Documentation, Positive Reinforcement and Feedback:
- Apply the principles of snapshot documentation to have a basis for honest, fair feedback
- Discuss an approach to give positive reinforcement that cements better performance
- Describe the steps to give feedback to avoid employee defensiveness and anger
The Role of Performance
- Identify root causes of poor performance Set effective goals to improve performance •
- Discuss why and when coaching must end and counseling must begin
Standards, Performance and Coaching
- Set performance standards that are fair both to the employee and to the organization
- Explain why standards are defined by minimally acceptable levels of performance
- Utilize positive coaching techniques
- Document observable behavior and avoid giving opinions as facts
Contact: For any questions regarding this training, please reach out to Janice Brathwaite at jbrathwaite@massleague.org.