Communicating With Tact, Diplomacy and Professionalism: MLCHC Internal Training
Remote
Thursday, February 16, 2023
9:30 AM - 12:30 PM
iCalendar
Eastern Standard Time
Date: February 16, 2022
Time: 9:30am-12:30pm
Location: Via Zoom (Once you register for this training via Higher Logic, you will receive the Zoom information from the training facilitator closer to the training date).
Training Facilitator: SkillPath
About the Training:
Communicating with Different Personality Types
Effective communicators are very aware of how others perceive their behaviors and are able to avoid misunderstanding a great deal of the time.
In this module, the following topics are covered:
• Summarize the different personality styles and their characteristics
• Describe Communication strategies suited to each of the personality styles.
• Discuss how to work effectively with various personality styles.
Communicating with Tact in Difficult Situations
There are some conversations that require the utmost skills in diplomacy and finesse.
In this module, the following topics are covered:
• Describe best practice communication techniques to use in difficult conversations.
• Express strategies to effectively handle disagreements or misunderstandings.
• Articulate methods that help focus on getting correct messages.
Managing Conflicts and Preventing Communication Problems
Conflict can occur in any organization when employees with diverse cultures, backgrounds, work values and priorities work together.
In this module, the following topics are covered:
• Describe how to utilize a positive and constructive mindset.
• Explain tactics to handle other people’s conflicts.
• Identify ways to prevent or reduce defensive behaviors.
Contact: For any questions regarding this training, please reach out to Janice Brathwaite at jbrathwaite@massleague.org.